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Navigator

“Two-thirds of our front line staff have access to Navigator. Our internal surveys showed high satisfaction levels—but we know these positive reactions show only the tip of the iceberg.”

Stéphane Paré
Vice President, Finance & Administration, CAA Québec

Navigator Highlights

  • Customer service scripting that shares member insights to ensure that cross-selling opportunities are not missed
  • Scenario scripting that allows you to pre-script common scenarios to ensure speedy execution and improve productivity in your call centers and branch offices
  • Pre and post-transaction scripting that lets you be more responsive to member requests and support member-centric transaction flows

AXIS Navigator provides powerful Member Relationship Management tools to auto clubs. With AXIS Navigator, you can empower your customer service representatives by providing them with meaningful member information.

AXIS Navigator encapsulates the user environment into one central location, allowing you to define user-specific navigation panes that launch any AXIS function, AXIS WebForm, or webpage.

AXIS Navigator includes user-defined customer service scripting that identifies relevant opportunities for customer service representatives to promote during interactions with members. The scripts can include specific wording and appropriate selling information, giving customer service representatives the intimate knowledge and tools required to cross-sell products and services that interest individual members.

Scripting can also be used to highlight internal procedures and enforce your business policies and practices. All you need to do is identify the criteria under which AXIS displays customized customer service scripts.

Scenario scripting increases productivity by freeing up customer service representatives so they have more one-on-one time with members. AXIS Navigator lets you streamline frequently used sales and service transactions by pre-defining navigation pane options. AXIS Navigator then automatically generates AXIS transactions and populates known information to eliminate re-entering data.

Pre- and post- transaction scripting facilitates member-centered navigation and selling opportunities. AXIS Navigator lets you define transactional scripts to display information and provide navigatation to functions that may be more appropriate for the member's needs.